Refund policy
At Arooma.ae, we offer a 14-day return policy for most products. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the product must meet the following conditions:
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The item must be unused and in its original packaging.
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All original accessories, sample pieces, manuals, tags, and included items must be returned.
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Products that show signs of use, damage, or alteration will not be eligible for return, refund, or exchange.
How to Return a Product
To request a return, please contact our customer support team with your order details:
Phone: +971 56 265 5089
Email: Arooma.ae@gmail.com
Our team will provide you with the necessary return instructions.
Shipping Costs
Shipping charges are non-refundable.
If your return request is approved, the return shipping cost will be deducted from your refund amount.
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UAE Orders: Return shipping charges will be AED 25.
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International Orders: Customers are responsible for the return shipping costs and arrangements.
Refund Process
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If your return is approved, your refund will be processed and credited to your original payment method within 3 working days.
For payments made by cash, refunds will be provided as store credit that can be used for future purchases.
Please note that no refunds will be applicable for international orders after the order has been shipped.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.
Items Exempt from Return
Certain products are not eligible for return, including but not limited to:
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Gift cards
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Beauty products
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Health products
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Personal care items
If you have any questions regarding our Return Policy, please contact our customer support team.