Privacy policy

At Arooma.ae, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make purchases through our website www.arooma.ae or communicate with us.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

1. Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our website and services, we may collect the following types of information:

Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Payment Information

  • Payment details provided during checkout, including payment card information and billing details.

  • Payment transactions are processed securely through authorized payment service providers. We do not store your complete payment card information.

Account Information

  • Account login details

  • Passwords

  • Preferences and account settings

Order and Transaction Information

  • Products viewed, added to cart, purchased, returned, exchanged, or cancelled.

  • Order history and transaction details.

Communication Information

  • Information you provide when contacting our customer support team or communicating with us.

Device and Usage Information

  • IP address

  • Browser type

  • Device information

  • Website usage activity, including pages visited and products viewed.

2. How We Collect Personal Information

We may collect your personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or provide information through our website.

  • Automatically through website technologies, such as cookies and similar tracking technologies.

  • From trusted service providers who assist us in providing our services.

  • From third-party partners where applicable and permitted by law.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Improving Our Services

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Manage returns and exchanges.

  • Provide customer support.

  • Improve our products, services, and website experience.

Communication

  • Send order confirmations, shipping updates, and important account notifications.

  • Respond to customer inquiries and requests.

Marketing and Promotions

  • Send promotional emails and updates about our products and services.

  • Provide relevant product recommendations and offers.

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

  • Protect our website, customers, and business from fraudulent or unauthorized activities.

  • Verify transactions and maintain a secure shopping environment.

Legal Compliance

  • Comply with applicable laws, regulations, and legal requirements.

  • Respond to lawful requests from government authorities.

4. How We Share Your Personal Information

We may share your personal information with trusted third parties only when necessary to provide our services, including:

  • Payment Service Providers: To securely process payments and complete transactions.

  • Shipping and Delivery Partners: To deliver your orders.

  • Technology and Service Providers: To help us operate our website, manage services, and maintain security.

  • Government Authorities: When required by applicable laws or legal obligations.

We do not sell, rent, or trade your personal information to third parties.

5. Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

6. Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the applicable legal age.

If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.

7. Security and Retention of Information

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

We retain your personal information only for as long as necessary to:

  • Provide our services.

  • Maintain business records.

  • Comply with legal requirements.

  • Resolve disputes and enforce agreements.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Manage your communication preferences.

  • Opt out of receiving promotional communications.

To exercise your rights, please contact us using the information provided below.

9. Complaints

If you have any concerns about how we handle your personal information, please contact us. We will review your concern and work to resolve the issue.

10. International Data Transfers

Your personal information may be transferred, stored, or processed outside your country of residence through our service providers.

We take appropriate measures to ensure that your information remains protected in accordance with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email:
arooma.ae@gmail.com