Shipping policy

Order Processing

All orders are processed within 24 hours (excluding weekends and public holidays) after your order confirmation has been received. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Domestic Shipping (within UAE)

Shipping Method Estimated Delivery Time Shipping Fee
Standard Delivery (Orders Above AED 200) 1–3 Business Days Free
Standard Delivery (Orders Below AED 200) 1–3 Business Days AED 15
Same-Day Delivery (Currently Unavailable) Not Available —
Remote Area Delivery 1–3 Business Days AED 25

Delivery times are estimates and may vary due to factors beyond our control.

International Shipping

We ship to most countries worldwide.

International shipping charges are calculated automatically at checkout based on:

  • Package weight

  • Destination country or region

  • Shipping carrier

If you are shipping to a P.O. Box, please ensure the address is entered accurately.

Estimated international delivery time is 3–10 business days, depending on the destination and customs clearance procedures.

Please note that international orders may be subject to import duties, customs fees, VAT, or other local taxes imposed by the destination country. These charges are the sole responsibility of the customer. Arooma.ae is not responsible for any customs duties, taxes, or additional import fees.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for the tracking information to become available after dispatch.

If you have not received your order within 7 days after receiving your shipping confirmation email, please contact us at arooma.ae@gmail.com with your full name and order number. Our support team will investigate the shipment and assist you promptly.

Returns, Refunds & Exchanges

We accept returns within 14 days of receiving your order, provided that the item:

  • Is unused;

  • Is in its original condition;

  • Is returned in its original packaging.

Once the returned item has been inspected and approved, we will refund the full order amount, minus the shipping costs for the return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 24 hours of delivery by emailing arooma.ae@gmail.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and its packaging

Each case will be reviewed individually, and we will work to provide a fair and satisfactory resolution as quickly as possible.

Contact Us

If you have any questions regarding our Shipping Policy, delivery, returns, or exchanges, please contact us:

Email: arooma.ae@gmail.com

We are always happy to assist you.