Terms of service

Overview

Welcome to Arooma. These Terms & Conditions govern your access to and use of www.arooma.ae and the purchase of products from our online store.

Arooma is operated by Trinova Prime L.L.C-FZ, a company registered in Dubai, United Arab Emirates.

By accessing or using our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms & Conditions, please do not use our website or purchase products from us.

Business Information

Legal Company Name: Trinova Prime L.L.C-FZ
Website: www.arooma.ae
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email: Arooma.ae@gmail.com
Phone / WhatsApp: +971 56 265 5089

SECTION 1 - Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or operation of the website.

  • Use our website to transmit malicious software or harmful code.

  • Copy, reproduce, distribute, or commercially exploit our website content without our written permission.

  • Provide false or misleading information when placing an order or contacting us.

SECTION 2 - Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, actual product colors or appearance may vary slightly depending on your device, screen settings, lighting, or other factors.

We reserve the right to correct errors, update product information, change product specifications, or discontinue products without prior notice.

Product availability is subject to stock levels. A product displayed on our website may become unavailable before an order is processed.

SECTION 3 - Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to accept, decline, or cancel an order where necessary, including in circumstances such as:

  • The product being unavailable.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorized transactions.

  • Errors in the order or payment information.

  • Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, the applicable refund will be processed to the original payment method, subject to our Return & Refund Policy.

Please review your order carefully before completing your purchase.

SECTION 4 - Order Cancellation

You may request cancellation of an order before it has been shipped.

Because orders may be processed quickly, we recommend contacting us as soon as possible after placing your order.

Once an order has been shipped, it cannot be cancelled. However, you may be eligible to return the product in accordance with our Return & Refund Policy.

For cancellation requests, please contact:

Email: Arooma.ae@gmail.com
WhatsApp: +971 56 265 5089

Please provide your order number and details of the product(s) you wish to cancel.

SECTION 5 - Prices and Payments

All product prices displayed on www.arooma.ae are shown in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices, discounts, promotions, and product availability may change without prior notice. The applicable price is the price displayed at the time the order is placed.

Any applicable shipping charges will be displayed during the checkout process before the order is completed.

You agree to provide accurate and complete payment and billing information when placing an order.

We reserve the right to refuse or cancel transactions that appear to be unauthorized, fraudulent, or otherwise suspicious.

SECTION 6 - Shipping and Delivery

We aim to process and deliver orders within the estimated delivery times stated on our website.

Delivery times are estimates and may vary due to circumstances including courier delays, customs procedures, weather conditions, public holidays, or other events beyond our reasonable control.

For complete information regarding delivery times, shipping charges, delivery areas, and other shipping conditions, please refer to our Shipping Policy.

SECTION 7 - Returns and Refunds

Our products are subject to the conditions set out in our Return & Refund Policy.

We currently offer a 14-day return period for eligible products, subject to the conditions specified in our Return & Refund Policy.

For complete details regarding eligibility, return shipping costs, refunds, damaged or incorrect products, and non-returnable items, please refer to our Return & Refund Policy.

SECTION 8 - Intellectual Property

All content available on www.arooma.ae, including but not limited to text, logos, trademarks, graphics, photographs, product images, designs, videos, and other materials, is owned by or licensed to Arooma or its respective owners and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without our prior written permission.

The Arooma name, logo, branding, designs, and related materials may not be used without our written authorization.

SECTION 9 - Third-Party Links and Services

Our website may contain links to third-party websites or services.

These third-party websites are operated independently from Arooma. We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites.

Accessing third-party websites is at your own risk, and you should review their applicable terms and privacy policies.

SECTION 10 - User Reviews and Feedback

If you submit reviews, comments, feedback, photographs, or other content to us, you confirm that the content is truthful, lawful, and does not infringe the rights of any third party.

You must not submit content that is unlawful, defamatory, abusive, misleading, obscene, fraudulent, or infringes intellectual property or privacy rights.

We reserve the right to remove content that violates these Terms & Conditions or applicable law.

SECTION 11 - Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors, update information, or cancel affected orders where necessary.

If an order is cancelled because of an error in pricing or product information, any payment received for the affected order will be refunded to the original payment method.

SECTION 12 - Prohibited Activities

You must not use our website:

  • For any unlawful or fraudulent purpose.

  • To impersonate another person or business.

  • To provide false or misleading information.

  • To interfere with the website or its security.

  • To introduce viruses, malware, or other harmful code.

  • To attempt unauthorized access to our systems.

  • To collect personal information from other users without authorization.

  • To reproduce or commercially exploit our website or its content without permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.

SECTION 13 - Disclaimer

We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that the website will always be uninterrupted, error-free, complete, or available at all times.

To the extent permitted by applicable law, Arooma does not guarantee that the website or its content will be free from errors, interruptions, or security vulnerabilities.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

SECTION 14 - Limitation of Liability

To the maximum extent permitted by applicable law, Arooma and TriNova Prime L.L.C-FZ shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

SECTION 15 - Indemnification

You agree to be responsible for losses, claims, liabilities, or reasonable costs arising from your violation of these Terms & Conditions, misuse of our website, or violation of applicable law or third-party rights.

SECTION 16 - Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information provided through our website.

SECTION 17 - Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any disputes arising in connection with these Terms & Conditions or your use of our website shall be subject to the jurisdiction of the competent courts of United Arab Emirates, unless otherwise required by applicable law.

SECTION 18 - Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any changes will be posted on this page with the updated version. Your continued use of www.arooma.ae after changes are posted constitutes acceptance of the updated Terms & Conditions.

Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Arooma
Operated by: Trinova Prime L.L.C-FZ
Website: www.arooma.ae
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email: Arooma.ae@gmail.com
Phone / WhatsApp: +971 56 265 5089